---
title: 🎤 Levity Meets Legacy:
description: What Conan O’Brien & Jessica Williams Taught Us About Agentic AI at ServiceNow Knowledge 25 🎤
image: https://astrica.ai/hubfs/Leanne%20Bartkus%20K25%20blog%20ServiceNow%20Conan%20OBrien-2.jpg
---

ServiceNow

# 🎤 Levity Meets Legacy:

What Conan O’Brien & Jessica Williams Taught Us About Agentic AI at ServiceNow Knowledge 25 🎤

[ Leanne Bartkus ](https://astrica.ai/resources/author/leanne-bartkus)

 May 8, 2025

---

This year at **ServiceNow Knowledge 25** in Las Vegas, the lights didn’t just dazzle—they *enlightened*. In a keynote session that was equal parts comedy, clarity, and career therapy, **Jessica Williams** and **Conan O’Brien** brought something rare to the future-of-tech stage: *soul*.

In a world increasingly defined by **Agentic AI**—where machines are no longer reactive, but *proactive, perceptive, and even collaborative*—these two storytellers reminded us of what must remain irreplaceably human.

**💡**** Highlights from the Keynote That Left a Mark:**

The duo brought more than just laughs—they brought *clarity*. Here are the power plays from their conversation that lingered long after the applause faded:

🗣️ **“Prepare, prepare, prepare... then throw it out the window.”**  
Jessica’s mantra isn’t chaos—it’s trust. The idea that when you prepare deeply, your instincts carry you through the unknown. Agentic AI systems might evolve in real-time, but so can we. We’re built for it.

🧠 **“Ask the intern. Ask the janitor.”**  
Wisdom has no rank. Seek out fresh perspectives. The most game-changing ideas might come from the quietest corners of your org chart.

🤝 **“Kindness leads to better work.”**  
We came to get better at our jobs. But we left with a deeper truth: when you lead with warmth, not just KPIs, people thrive. It’s not soft—it’s strategic, its smart.

**🎯**** Advice Worth Taping to Your Monitor**

Jessica:  
*“Pay attention to what moves you.”* What brought you joy as a child still holds magic today. Use it. Let it color your creativity. Rediscover your playfulness. Let your weirdness work *for* you.

Conan:  
*“You don’t know what this moment means.”* Do your work. Give it your all. Then *walk away*. Let it go. Don’t let self-criticism spiral into sabotage. Be intentional. Then reset tomorrow.

These weren’t motivational posters. They were lived truths from people who’ve stumbled, learned, and led.

**🎶**** And Then… Andy Grammer**

Yes—**Andy Grammer** closed the keynote with a surprise performance. His energy sealed the session with a reminder: *In the age of intelligent machines, presence is still the most powerful act.*

**Final Thought:**

As Agentic AI becomes more autonomous and capable, the question isn't just *what* we build, but *who* we become in response. The ServiceNow Knowledge 25 keynote wasn’t a tech demo—it was a human blueprint. A lesson in presence. A masterclass in levity.

And if nothing else, remember this: **Prepare, then let go. Show up with heart. Have a life.** And maybe, just maybe—ask the intern.

#Astrica #ServiceNow #Knowledge25 #AgenticAI #Leadership #ConanOBrien #JessicaWilliams #AndyGrammer #WorkplaceCulture #FutureOfWork #AI #KeynoteTakeaways

 

[ServiceNow](https://astrica.ai/resources/tag/servicenow)

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