--- title: The Future Is Now (with a Lot of AI): description: Highlights from the Knowledge25 Keynote image: https://astrica.ai/hubfs/Marci%20Parker%20ServiceNow%20%20K25%20Vegas.%20Keynote%20-1.png --- ServiceNow # The Future Is Now (with a Lot of AI): Highlights from the Knowledge25 Keynote [ Marci Parker ](https://astrica.ai/resources/author/marci-parker) May 6, 2025 --- Live from ServiceNow Knowledge25, where 25,000 attendees gathered to witness the AI revolution—again. If you had “AI” in your keynote bingo card, you probably won... in the first 10 seconds. **Here’s the headline:** Bill McDermott dropped some bold predictions (and a few mic-drop quotes) about the future: - The AI-driven service economy represents a **$22 trillion global opportunity by 2030** - AI will help organizations slash **$4 trillion in operational expenses** - And in case you're still comparing this to the last big tech wave—Bill made it clear: **"Bigger than the internet, mobile, and cloud computing combined."** No pressure, right? But he didn’t stop there—he also warned that the **cost of losing a customer has tripled** over the past decade. So yes, that “we’ll get back to you soon” email? It’s expensive now. **The big unveil: ServiceNow AI Platform** It’s official. ServiceNow has launched its AI Platform (cue dramatic music). While details were a bit high-level, here’s what we know: - **AI Agent Orchestrator** – Think maestro, but for AI bots - **AI Agent Studio** – A creative sandbox to build and deploy AI agents - **AI Control Tower** – One cockpit to govern AI at scale (yes, even those outside of ServiceNow) - **AI Agent Fabric** – Native and third-party AI agents working together like a high-functioning team chat—minus the gifs Chief Product Officer Amit Zavery summed it up: "ServiceNow is the engine driving the future of autonomous work." There’s a clear message here: AI isn’t a layer on top. It’s in the platform’s DNA now. **Final Thoughts** Agentic AI is the new buzzword, and it's aiming to reduce the number of siloed applications by turning your data foundation into an intelligent, adaptable system. Basically, your 20th-century apps are about to get a 21st-century glow-up.   [ServiceNow](https://astrica.ai/resources/tag/servicenow) ## Similar posts ServiceNow ### [Unlocking Innovation - Knowledge24 Wrap-Up](https://astrica.ai/resources/unlocking-innovation-knowledge24-wrap-up) A wrap up of Knowledge24 with GenAI, Leading Through Change, Diversity, and Vegas insights Vicky Papa May 15, 2024 AI ### [AI Literacy: Your Organization's Imperative as You Conquer the Future](https://astrica.ai/resources/ai-literacy-your-organizations-imperative-as-you-conquer-the-future) Organizations starting their AI journey can create ethical safeguards by establishing a foundation of knowledge. Marci Parker Jul 18, 2024 AI ### [ServiceNow AI: Exponential Promise for your Organization](https://astrica.ai/resources/servicenow-ai-exponential-promise-for-your-organization) We'll let you in on the best practices for coupling ServiceNow's Now Assist and Knowledge Management. Ellen Daley Jul 16, 2024 ### Get notified when new resources are added Receive an email when new resources are published.  Stay current with the Astrica team! ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Marci Parker", "url" : "https://astrica.ai/resources/author/marci-parker" }, "dateModified" : "2025-05-06T20:12:00.828Z", "datePublished" : "2025-05-06T20:00:29.000Z", "headline" : "The Future Is Now (with a Lot of AI):", "image" : [ "https://astrica.ai/hubfs/Marci%20Parker%20ServiceNow%20%20K25%20Vegas.%20Keynote%20-1.png" ], "mainEntityOfPage" : { "@id" : "https://astrica.ai/resources/the-future-is-now-with-a-lot-of-ai", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://astrica.ai/hubfs/Astrica-Logo-1-300x71.png" }, "name" : "Astrica" } } ```