---
title: Managed Services | astrica
---

### MANAGED SERVICES

# Expert hands on your critical platform

Your business will continue to evolve after your initial ServiceNow implementation. Astrica is there to support your entire journey with deep industry knowledge, unparalleled ServiceNow expertise with AI at our foundation.

### WHAT WE DO

# Your Industry & ServiceNow Mastery: Elevating Your Business Outcomes

Seize opportunities and impact your organization’s success with a team that brings a deep understanding of your industry, unparalleled expertise in ServiceNow, and a foundational platform in AI to accelerate your digital transformation. 

### THE CHALLENGE

## Sound familiar?

#### I**nternal team stretched thin**

Your IT staff handles day-to-day tickets while strategic ServiceNow work falls behind.

 

#### ****

#### **Missed upgrades and patches**

ServiceNow releases twice a year. Staying current without disruption requires dedicated expertise.

 

#### ****

#### **Inconsistent platform adoption**

Users bypass the platform or revert to old habits without ongoing training and reinforcement.

#### ****

#### **Innovation stalled post-launch**

The initial rollout is done, but new capabilities and AI features go unexplored. 

 

---

### WHAT WE DO

## 5 Pillars of ongoing support

Each engagement is tailored to your environment. We handle what you need so your team stays focused on what matters.

![Young businessman having a serious discussion with two female co-workers as they stand together discussing a hand written flip chart](https://astrica.ai/hubfs/Young%20businessman%20having%20a%20serious%20discussion%20with%20two%20female%20co-workers%20as%20they%20stand%20together%20discussing%20a%20hand%20written%20flip%20chart.jpeg "Young businessman having a serious discussion with two female co-workers as they stand together discussing a hand written flip chart")

### Administration and configuration

Day-to-day platform administration, user provisioning, workflow configuration, and governance so your instance stays clean and compliant.

### Maintenance and upgrades

Proactive monitoring, patch management, and twice-yearly upgrade planning with full regression testing to minimize disruption.

### Organizational change management

Structured adoption programs, communication planning, and stakeholder alignment to ensure lasting behavior change across the organization.

### Ongoing user support and training

Dedicated support, role-based training sessions, and on-demand experts that grow with your platform and your people.

### POC innovation explorations

Structured proof-of-concept sprints to safely evaluate new ServiceNow capabilities — from AI integrations to new module expansions — before committing to a full rollout.

## By the numbers 

# 98%

Client retenion rate year over year

# 100+ 

ServiceNow certifications held

# 6-11 

Average years of ServiceNow expertise by individual

# 4.8 

Average CSAT

### GETTING STARTED

## How we onboard you

 

**Discovery**

Assess current state and gaps

 

 

 

**Transition**

Structured 30 day handoff

 

 

**Steady State**

Coverage active with quarterly roadmap reviews

 

 

**Innovate**

POC Sprints and new capabilites

## Ready to learn more?

[Contact Us ](https://astrica.ai/contact?hsLang=en)