Ahh, the promise of a one-stop shops for all we do in our work lives. Today, in 2024, most large organizations – even though they have consolidated shared services organizations – still do not offer employees a one-stop place for all they need at work: IT help, HR questions answered, Facilities requests, Vendor onboarding, and more. ServiceNow is revolutionizing how Shared Services deliver improved experiences to employees, helping accelerate the pace of work.
Global Business Services (GBS) from ServiceNow is a strategic organizational model designed to deliver comprehensive enterprise services through a consolidated structure. By leveraging ServiceNow's platform, companies can streamline and automate service delivery, creating a more efficient, agile, and cost-effective business environment.
This manifests itself for employees as a single portal to submit all requests, enabled by knowledge to self-serve and contact numbers for more direct help.
ServiceNow connects end-to-end processes across various departments, enabling seamless integration and operational efficiency. This holistic approach helps in standardizing processes and reducing costs.
The platform offers a unified portal for all employees, providing a consistent and connected user experience. This empowers users at all levels to take action and improves overall satisfaction.
GBS leverages process mining to identify bottlenecks and areas for improvement. By using low-code tools, organizations can quickly adjust workflows and optimize operations.
With comprehensive visibility into operations, GBS helps in effective resource allocation and management. This ensures that resources are used efficiently, driving better outcomes.
ServiceNow’s GBS allows companies to digitize any process with pre-built and customizable workflows. This flexibility supports continuous improvement and scalability.
The platform provides an interactive supplier collaboration portal, enhancing self-service capabilities and reducing delays. Employees benefit from enterprise-wide self-service across HR, IT, Legal, Procurement, and more.
Cost Savings: Achieves significant cost reductions across major back-office functions, ranging from 10-35%.
Increased Customer Satisfaction: Improves customer satisfaction by 20-40%.
Talent Supply: Increases the supply of talent by 25 times.
ServiceNow’s GBS model not only optimizes existing IT investments but also drives impactful improvements in core business processes, ultimately fostering growth and operational excellence. By centralizing services and leveraging advanced technologies, GBS helps businesses navigate the complexities of modern enterprise operations with greater agility and efficiency. Check out ServiceNow’s calculator to calculate your GBS potential return.