Human Resources (HR)
Motivating and engaging IT employees is critical, especially in the current landscape. Do it by elevating employee engagement, productivity, and operational efficiency throughout your HR department and workforce.
Astrica provides established templates for implementation, process optimization, and organizational change management across HR Service Delivery, Legal Service Delivery, Health & Safety, Talent Growth & Development, and Workplace Service Delivery.
Scenario
Operating without a centralized HR management structure, the global manufacturer faced issues with siloed departments and business units.
A decision was made to move to a global versus a federated HR structure.
Solution
Using ServiceNow, the company established a centralized, global HR structure, creating a unified portal resembling Google. This platform, available in 14 languages, hosted thousands of Knowledge articles to facilitate self-service.
Results
The HR group witnessed a 20% reduction in inbound calls as employees embraced the self-service model. At the same time, the company experienced an increase in overall employee satisfaction.
Scenario
One of the largest healthcare payers, catering to over 10 million members, aimed to fulfill its commitment to providing 30,000+ employees with one of the best places to work by offering clarity and efficiency in their interactions with HR.
Solution
The organization initiated an enterprise-wide reimagination of HR services for employees, implementing ServiceNow HR Service Delivery that seamlessly integrated with over 15 systems.
Results
The transformation significantly changed how HR employees performed their jobs, with the majority of requests now manageable through self-service — leading to a notable improvement in employee satisfaction with HR services.