--- title: Government | Astrica description: Unlock government efficiency and enhance citizen engagement with ServiceNow solutions. See real-world success stories of modernizing work orders and increasing self-service. --- # ![industries-government-2-blue](https://astrica.ai/hs-fs/hubfs/industries-government-2-blue.png?width=125&height=125&name=industries-government-2-blue.png) # Government Boost efficiency and delight citizens through ServiceNow experiences ![united-states-capitol-1675540_1920](https://astrica.ai/hubfs/united-states-capitol-1675540_1920.jpg) STATE, LOCAL AND REGIONAL GOVERNMENT ## Enhance citizen engagement through digital capabilities.  **Cutting-edge consumer experiences have made citizens' expectations for digital engagement, information, and action on the government side higher than ever. Ignite mission-driven innovation with ServiceNow to digitally engage and serve your citizens. ServiceNow eliminates inefficiencies and empowers both citizens and employees with modern tools. ** FEDERAL ## Enhance citizen and agency engagement by aligning agency missions with streamlined processes.   Cutting-edge consumer experiences have made citizens' expectations for digital engagement, information, and action on the government side higher than ever. Ignite mission-driven innovation with ServiceNow to digitally engage and serve your citizens. ServiceNow eliminates inefficiencies and empowers both citizens and employees with modern tools. Case Study ## Modernizing Work Orders for a Large State Agency ![1-scenario-question-blue-1](https://astrica.ai/hubfs/1-scenario-question-blue-1.png) #### Scenario One of the largest state agencies, employing over 12,000 individuals, was struggling to manage over five million field assets that are critical for ensuring the safety and efficiency of citizens' transportation needs. A limited roadmap had resulted in a complex network of data, making it challenging to correlate work orders for assets that needed repairs. ![1-solution-idea-blue-1](https://astrica.ai/hubfs/1-solution-idea-blue-1.png) #### Solution By leveraging ServiceNow IT Asset Management, IT Operations Management, and Field Service Management, the agency streamlined its ServiceNow implementation and introduced new processes for dispatch and asset tracking. ![1-results-data-blue-1](https://astrica.ai/hubfs/1-results-data-blue-1.png) #### Results The implementation created a modern dispatch and work order system, powered by an accurate and extensive database of assets. Case Study ## Increasing Self-Service and Decreasing Costs for City Government  ![1-scenario-question-blue-1](https://astrica.ai/hubfs/1-scenario-question-blue-1.png) #### Scenario A city in the Midwest with over 100,000 citizens needed to completely overhaul the way citizens engage with a variety of services. The existing solution had grown organically, making it increasingly difficult to navigate and resulting in a high volume of phone calls to its help desk. ![1-solution-idea-blue-1](https://astrica.ai/hubfs/1-solution-idea-blue-1.png) #### Solution By utilizing the ServiceNow Customer Service Management module, along with substantial organizational and process consulting, the city introduced a new portal that was streamlined, enjoyable, and efficient. ![1-results-data-blue-1](https://astrica.ai/hubfs/1-results-data-blue-1.png) #### Results The implementation lowered costs because more citizens were able to use self-service – which also heightened citizen satisfaction. [![Astrica-Logo-1-300x71](https://astrica.ai/hubfs/Astrica-Logo-1-300x71.webp) ](https://astrica.ai/industries/government#) [![Astrica-Logo-1-300x71](https://astrica.ai/hubfs/Astrica-Logo-1-300x71.webp) ](https://astrica.ai/industries/government#) ## Ready to learn more? [Contact Us ](https://astrica.com/contact?hsLang=en)