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Healthcare &
Life Sciences

Use the power of ServiceNow to enhance patient/member experiences, streamline operations, reduce costs, and ultimately improve the quality of care and service

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PAYER

Boost affordability, foster provider relations, and advance each member’s health and experience.  

Payers are grappling with unprecedented demands for higher quality, lower costs, along with the need to meet increased expectations from both consumers and providers. Technology is being leveraged across payer organizations to streamline workflows, improve member and provider experiences, and ultimately lower overall costs. 

PROVIDER

Enhance care outcomes amidst an aging population, an increased focus on care costs, and economic uncertainty. 

Healthcare providers are under extreme pressure to reduce costs and enhance care outcomes. Set against the backdrop of rising healthcare costs, the juxtaposition of personalized care expectations and the demand for integrated care, makes it critical for providers to adopt technologies that improve the patient experience and operational efficiencies for their staff. 

LIFE SCIENCES

Improve outcomes and increase profitability in a rapidly shifting environment. 

Pharmaceutical, biotechnology, and medical device firms face growing pressure to adapt and innovate as they navigate new challenges in medicine and heightened communication expectations throughout the healthcare value chain. 

Case Study

Increasing Uptime and Efficiency for a Top 10 integrated Healthcare Network

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Scenario

A prominent healthcare organization with over 50,000 employees and more than 70 care facilities needed to overhaul its technology to improve care.

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Solution

Building on the ITIL framework as a foundational model, the organization educated employees on best practices and implemented ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) applications to enhance flexibility and agility in technology services.

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Results

The initiative resulted in increased uptime with Configuration Management Database (CMDB) improvements, improved IT agent efficiency, and heightened employee satisfaction by introducing a self-service option.

Case Study

Transforming Day-to-Day Work at a Top 20 Healthcare Payer 

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Scenario

One of the largest healthcare payers, catering to over 10 million members, aimed to fulfill its commitment to providing 30,000+ employees with one of the best places to work by offering clarity and efficiency in their interactions with HR.

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Solution

The organization initiated an enterprise-wide reimagination of HR services for employees, implementing ServiceNow HR Service Delivery that seamlessly integrated with over 15 systems.

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Results

The transformation significantly changed how HR employees performed their jobs, with the majority of requests now manageable through self-service leading to a notable improvement in employee satisfaction with HR services.

Case Study

Creating Foundations for Growth at a Divested Medical Device Company 

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Scenario

A recently divested medical device firm faced the urgent need to establish its own IT organization and quickly empower its 20,000 employees.

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Solution

ServiceNow was implemented as the cornerstone of the technology infrastructure and service for the IT organization and extended to all employees.

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Results

The transformation, which combined state-of-the-art technology with new processes, yielded an enhanced employee experience, increased visibility, and heightened agility to accommodate the firm's anticipated high growth.

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