Higher Education
Create enjoyable and efficient experiences for students, teachers, and staff across the entire application to alumni lifecycle with ServiceNow
Declining attendance, growing learning alternatives, and mounting concerns about costs make it more urgent than ever for higher education institutions to attract and retain students. Enhancing the entire student experience — from application to alumni — is paramount for success. As the learning environment becomes increasingly tech-enabled, creating new efficiencies and optimizing costs among staff and educators gives higher education institutions more resources to dedicate to learning outcomes.
Scenario
Over 5,000 staff members and educators at a large private university needed to interact with HR – but could only communicate via email, leading towidespread frustration and difficulties in open enrollment, benefit adjustments, and HR compliance matters.
Solution
ServiceNow HR Service Delivery gave the university the power to restructure processes, establish a tiered organizational framework, and launch a robust Employee Portal equipped with self-service capabilities.
Results
The initiative heightened satisfaction among staff and educators, reduced service costs, and gave HR staff time to focus on impactful Moments that Matter.
Scenario
A surge in applicants and an outdated admission process and system led to frustration and inefficiency among admissions officers and applicants.
Solution
Utilizing ServiceNow Customer Service Management, the college swiftly implemented a new approach for applicants. ServiceNow seamlessly integrated with the university’s existing systems, offering an enhanced experience with status updates, automated routing of applicants, and more.
Results
The implementation led to lower costs through streamlined efficiency, improved overall experience scores from applicants, and enhanced throughput for the admission office.
