Other Industries
ServiceNow solutions for manufacturing, energy, logistics, non-profit, retail, and technology sectors unlock efficiency and drive success
Scenario
A specialty materials supplier faced challenges due to the absence of a centralized management structure, resulting in siloed departments and business units. Interactions with partners and suppliers were particularly fragmented, primarily relying on email for tracking.
Solution
By leveragingServiceNow’s Customer Service Management module, the manufacturer streamlined its interactions with suppliers and vendors.
Results
The initiative led to significantly improved costs per supplier, increased efficiency in managing suppliers, and improved revenue due to enhanced throughput.
Scenario
As one of the fastest-growing automotive suppliers, the high growth trajectory resulted in all employee and partner requests being routed to IT, causing delays in addressing employee needs and, ultimately, customer satisfaction.
Solution
They used the ServiceNow Platform to develop a custom application dedicated to handling partner requests and seamlessly integrated it with Customer Service Management.
Results
The initiative resulted in enhanced partner satisfaction, increased efficiency in addressing employees’ IT needs, and improved overall business throughput.
