Other Solutions
Establish a resilient services experience, elevate productivity, and enhance employee satisfaction with Astrica’s proven ServiceNow templates for implementation, process optimization, and organizational change management in IT Service Management (ITSM), IT Asset Management (ITAM), Cloud Service Delivery, and Strategic Portfolio Management (SPM).
Scenario
Following a recent acquisition, this firm instantly doubled its workforce, requiring a seamless onboarding solution for thousands of new employees. While both organizations utilized the ServiceNow platform, there were variations in usage, user adoption, and maturity. The organization needed to harmonize IT Service Management (ITSM) processes and establish a unified IT Service Portal to drive enterprise-wide user adoption.
Solution
An inventory of essential processes led to a custom roadmap with prioritized key elements. The initial phase created a shared IT Portal as a single entry point across the enterprise and reports, dashboards, SLAs, and KPIs for the new ITSM processes.
Results
The implementation led to an increase in self-service, significantly reducing resolution times, freeing up resources, and successfully achieving major cost-cutting goals for the newly-formed organization.
Scenario
In the midst of rapid growth, the firm faced management challenges, particularly in reporting, approval processes, and project monitoring. The Project Management Office relied on inefficient spreadsheets and software for extensive projects, resulting in disconnected and manual processes. This lack of integration made it hard to decipher individual project statuses.
Solution
Implementing ServiceNow's Strategic Portfolio Management (SPM) as the enterprise backbone, the team gained visibility into project-level work. A cascading portfolio-level management layer was established to enhance process clarity and decision-making.
Results
The solution provided comprehensive visibility into the entire project portfolio, offering both a holistic view and project-specific insights. With the platform's capabilities, the client now consistently prioritizes strategic projects based on the valuable insights provided by the system.
Scenario
Over a decade of rapid growth, a firm with 25,000 employees had trouble understanding and managing hardware (HW) and software (SW) assets. Struggling with manual lists for licensed programs and systems, they lacked an accurate overview of licenses enterprise-wide. Recognizing the need for a more effective and strategic operational model, leadership sought a solution for sustained growth.
Solution
Implementing ServiceNow's Hardware and Software Asset Management coupled with robust entitlement management and Configuration Management Database (CMDB), the team established a comprehensive database of assets and new processes to manage them.
Results
The client now maintains a consolidated and accurate inventory of both hardware and software assets, accessible on the ServiceNow platform. This successful implementation has prompted the firm to explore further expansion of their ServiceNow capabilities.