Don’t Automate Broken Processes

You wouldn’t cook in a dirty kitchen. So why automate a broken process?

Many organizations rush to implement ServiceNow, hoping automation or even AI will solve their problems.

But if your workflows are chaotic or your data are skewed, automation only makes chaos move faster or your AI precision becomes lower than average in scoring threshold.

A ServiceNow Consultant's job is to help guide the client to clean the kitchen first, by identifying bottlenecks, gaps, irrelevancies and inefficiencies before configuring a single workflow or train the ML model.

Clean processes = clean outcomes.

Automate with confidence, not confusion.

Let’s scrub the mess before we serve the meal.