Digital Transformation Leader Victoria Papa Joins Astrica as CEO

LOS ANGELES, CALIFORNIA — April 16, 2024 — Astrica, a pioneering new consultancy built to speed AI-driven enterprise innovation with ServiceNow, has appointed Victoria Papa as its Chief Executive Officer. Recently launched to help financial services, healthcare and public sector organizations use artificial intelligence to improve customer and employee experiences, Astrica ensures its clients maximize the value of transformations built on the ServiceNow platform.

Papa brings two decades of experience in digital transformation, joining from her most recent leadership role at Launch by NTT DATA. After leading multiple business units at Nexient, she served as its Chief Revenue Officer prior to its acquisition by NTT DATA. At Astrica, she now leads a team of veteran ServiceNow consultants specializing in elevating employee, customer and patient experiences and maximizing ServiceNow ROI.

“The age of AI is here and it is bringing with it the next seismic wave of enterprise transformation,” said Papa. “Astrica was purpose-built for the AI era and I’m looking forward to helping companies achieve their most ambitious goals on the ServiceNow platform, at an unprecedented pace.”

Astrica provides strategic advisory services that map out client pathways, develop operational frameworks, maintain platform health, and identify opportunities for leveraging ServiceNow to enhance business results. Astrica’s approaches and solutions are augmented by Generative AI,  with a focus on rapid deployment, quality, and privacy. Beyond using AI to accelerate its services, Astrica also equips its clients with the skills to utilize ServiceNow's AI capabilities for sustained value.

“Companies can make costly errors rushing to implement artificial intelligence. Astrica was created so that organizations seeking AI’s competitive advantages don’t have to choose between moving quickly and moving thoughtfully,” added Papa. “Our experience tells us that the companies that profit most from AI will be those that take a disciplined approach to governance, architecture, process optimization and organizational change management.”

About Astrica

Astrica is a women-led small business and a pioneering ServiceNow partner built to speed AI-driven enterprise innovation. Astrica helps financial services, healthcare and public sector organizations leverage AI as an accelerator to change processes, mindsets and outcomes. With a proven track record of helping ServiceNow customers optimize their digital transformations with proven accelerators, Astrica helps each client develop and execute against an industry-tailored blueprint designed to maximize its ROI on AI investments.