DeepSeek rocked the world this week by making AI more accessible and less costly. Agentic AI experiences will soon be the norm across industries. For years, companies hesitated to be early adopters of AI, citing concerns over cost and complexity, which all impacted AI’s ROI. But DeepSeek has proved that AI can be powerful and inexpensive—there’s no excuse to sit on the sidelines anymore.
The AI Shift
At Astrica, we help companies use AI to automate workflows, improve case deflection, and improve customer service. Our goal is to remove the boring parts so employees can focus on the meaty stuff! Tools like ServiceNow’s Now Assist are already driving real value for our customers.
How to Get Started
-
Identify Quick Wins
Where can AI help the most? Look at service desks, manual workflows, and customer interactions.
-
Start Measurable and Small– Set KPIs and MBOs that will allow you to measure and set expectations on what success means to you. Pilot AI for knowledge management, case management, automation, or simple customer queries.
-
Leverage Saas Solutions
Our Now Assist AI Literacy solution is a great place to start. Now Assist is easy to turn on, requires minimal investment, and helps companies quickly understand and integrate AI capabilities. AI adoption isn’t just about tech. Employees need training to understand how AI enhances their work.
The Time Is Now!! AI isn’t the future—it’s happening now. Businesses that embrace it will thrive. Those who wait will fall behind. Are you ready?