Agentic AI for Enterprise

ServiceNow continues to position itself as the enterprise AI powerhouse. ServiceNow’s latest move, acquiring Cuein, marks a step forward in advancing its Now Assist roadmap.

Cuein is described as “a co-pilot for customer experience teams.”  By integrating this innovation, ServiceNow continues to elevate its Now Assist AI agents. AI Agents are an area where I’ve seen clients experience the most significant benefits of AI– realizing improved operational metrics such as increased self-service and enhanced case deflection. I’m excited to see how this evolution will continue to push enterprise workflows to achieve unprecedented productivity levels.

The transition from generative AI (Gen AI) to agentic AI demonstrates ServiceNow’s forward-thinking approach to AI. Generative AI focuses on creating content, but agentic AI takes it further, enabling systems to act autonomously based on contextual understanding and goals.  The shift to agentic AI promises to empower enterprises with AI that not only predicts and suggests but also takes action, reducing human effort and error.

ServiceNow’s vision for AI goes beyond innovation—it’s about creating meaningful changes across industries. By evolving the Now Assist platform to incorporate agentic AI, ServiceNow demonstrates its ability to stay ahead of market trends while addressing real-world business challenges.

As enterprises look for solutions to navigate complex workflows and improve operational efficiency, ServiceNow’s proactive AI capabilities will be a game-changer. The evolution of the platform is a testament to ServiceNow’s commitment to being the AI partner of choice for enterprises worldwide.