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7 Ways ServiceNow Drives Efficiency in Uncertain Times
Emerge stronger for whatever comes next!
ServiceNow Trends & Best Practices
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Digital Transformation in the Age of AI
Artificial intelligence (AI) technology has played an integral role in our lives for many years, powering our search engines (Google) and recommendations (Netflix, Amazon), vacuuming our homes (Roomba), and interacting with us in our homes (Siri, Alexa).
In this eBook, we’ll demystify how AI and its latest evolution, generative AI, can be leveraged within the ServiceNow platform to enhance employee abilities, increase productivity, and deliver better service.
blog
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Crystal Ball Predictions: What is in Yokohama in 2025
Our CEO, Vicky Papa, it trying her hand at predicting the future. Let's see what she thinks is coming in Yokohama, ServiceNow's next major release.
blog
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Why Now Assist isn’t freaking out my internal CISO
I'll be the first to tell you that my superpower is anxiety - so why am I not freaked out by Now Assist?
Blogs
Workflows
The Top 4 Mistakes Platform Owners & Exec Sponsors Make with ServiceNow...
and How to Avoid Them
Josh Barrow
Mar 27, 2025
News
Astrica Earns Great Place to Work Certification™
We deeply believe it is our people that make us who we are.
Vicky Papa
Mar 25, 2025
Digital Transformation
How ServiceNow Helps CIOs Tackle 2025’s Toughest Tech Challenges
The future of IT isn’t just about keeping up—it’s about leading the charge.
Marci Parker
Mar 19, 2025
ServiceNow Partners
Keys to Building a Stellar ServiceNow Program Roadmap
4-part Blog Series: First-up Technology
Noel Howlett
Mar 10, 2025
Digital Transformation
Real Talk: On-the-Ground advice & considerations when implementing Now Assist
From the Charlotte ServiceNow AI Summit
Stu Feddersen
Mar 5, 2025
ServiceNow
Migrating from Cherwell to ServiceNow can be simpler than you think!
Key Steps to guide smooth migration toward a more efficient and usable ITSM solution!
Rob Maggiotto
Feb 27, 2025
ServiceNow
The CSDM Crawl Phase
Implement the Common Service Data Model (CSDM) using a "crawl, walk, run" approach! Up first: the crawl phase.
Leanne Bartkus
Feb 18, 2025
Digital Transformation
Why User Experience Really Matters
It really matters how easy a workflow is to execute. ServiceNow has solved this in spades! User Experience is the only currency that matters.
Marci Parker
Feb 7, 2025
ServiceNow
AI is getting cheaper - Are you Ready?
DeepSeek rocked the world this week by making AI more accessible and less costly. Agentic AI experiences will soon be the norm across industries.
Vicky Papa
Jan 30, 2025
ServiceNow
Are You Getting the Most from Your ServiceNow Release Notes?
How you can leverage Release Notes as a valuable stakeholder relations tool and increase your ServiceNow platform ROI.
Noel Howlett
Jan 29, 2025
ServiceNow
Agentic AI for Enterprise
Let's look at a recent development in ServiceNow's agentic AI innovation: the acquisition of Cuein.
Vicky Papa
Jan 22, 2025
ServiceNow
Streamlining Procurement Request Management in ServiceNow
Learn how ServiceNow's procurement request management can enhance your organization's efficiency and accuracy.
Leanne Bartkus
Jan 22, 2025
ServiceNow
2025 Calendar of ServiceNow Events
Planning for 2025 is underway and we've put together a list of 'can't-miss' ServiceNow events! We hope to see you there1
Stu Feddersen
Jan 15, 2025
ServiceNow
Top 5 ways to protect your ServiceNow investment
Protecting your ServiceNow investment starts here.
Marci Parker
Jan 7, 2025
ServiceNow
The Future of Low-Code Development: Building Apps with ServiceNow Studio
In today’s fast-paced digital world, the ability to rapidly develop and deploy applications is no longer just a luxury – it’s a necessity.
Josh Barrow
Dec 11, 2024
ServiceNow
Crystal Ball Predictions: What is in Yokohama in 2025
Our CEO, Vicky Papa, it trying her hand at predicting the future. Let's see what she thinks is coming in Yokohama, ServiceNow's next major release.
Vicky Papa
Dec 10, 2024
ServiceNow
The Number One Way to Quickly Realize Your ROI with ServiceNow Software Asset Management (SAM Pro)
ServiceNow SAM Professional can offer significant savings and operational efficiency, helping organizations make smarter, data-driven decisions about...
Leanne Bartkus
Nov 26, 2024
ServiceNow
Why Now Assist isn’t freaking out my internal CISO
I'll be the first to tell you that my superpower is anxiety - so why am I not freaked out by Now Assist?
James Hamilton
Nov 21, 2024
Unlocking the Full Potential of ServiceNow: Why It’s Time to Demand More from Your Partner
From finding hidden efficiencies to providing advanced, customized value metrics, Astrica catalyzes an increase in ServiceNow value for your company.
Josh Barrow
Nov 15, 2024
Maximizing the Value of ServiceNow Asset Management
We can help you extract more value by reducing your need for customizations, implementing a solid company normalization process, and more.
Leanne Bartkus
Oct 30, 2024
ServiceNow Partners
Unlocking the Full Potential of ServiceNow: Are You Missing Out?
Our Value Amplification Clinic will ensure you are getting the most out of ServiceNow.
Vicky Papa
Oct 22, 2024
ServiceNow
Why Now is the Perfect Time To Transition from Cherwell to ServiceNow
ServiceNow will catch you when you Fall...
Marci Parker
Oct 15, 2024
ServiceNow
Halfway to CTA: Initial Impressions of the Program
James is here to impart some wisdom about his journey to become a ServiceNow Certified Technical Architect!
James Hamilton
Oct 10, 2024
ServiceNow Partners
Breaking the ServiceNow Mold: Transforming Frustration into Innovation
Feeling stuck in the ServiceNow platform? We have tips on how to break into the full potential of ServiceNow.
Josh Barrow
Oct 7, 2024
ServiceNow
Make Your Organization a Product-Minded Hero with Technology!
Learn how a product mindset helps you deliver more value to end users and prioritize meaningful, incremental progress.
Alec Zeidler
Oct 1, 2024
ServiceNow
ServiceNow World Forum
Why You Should Attend the ServiceNow World Forum in Dallas on October 8
Marci Parker
Sep 25, 2024
ServiceNow Partners
Power Boost in Delivering ServiceNow AI Value!
Astrica’s AI-VAC (Value Amplification Clinic) expedites ServiceNow outcomes.
Marci Parker
Sep 18, 2024
ServiceNow
The Now Assist Skill Kit: Prompt Engineering is Here!
Let's explore the contents of the Now Assist Skill Kit and outline the key elements of prompt engineering so that you have a leg up when the product...
James Hamilton
Sep 18, 2024
ServiceNow Partners
The Power of ServiceNow as a Platform: Connecting with Your Existing Tools and Applications
Discover how Astrica can help you implement ServiceNow's integration features to connect systems and create streamlined workflows where data flows...
Josh Barrow
Sep 12, 2024
Digital Transformation
Celebrating Growth, Learning, and a Love for Cashews
A Heartfelt Interview with Our Star Intern
Marci Parker
Sep 2, 2024
Digital Transformation
A New Mandate in Higher Ed – driven by AI, enrollment and ROI concerns
Learn about the top IT issues at Higher Ed Institutions and the role of digitized workflows and ServiceNow in addressing these complexities.
Ellen Daley
Aug 27, 2024
ServiceNow
Perspectives on Security in HRSD: Access Control Lists
Let's talk about out-of-the-box HRSD security and when customization is/isn't the answer.
James Hamilton
Aug 22, 2024
AI
The Dawn of AI-Driven Workflows: How Astrica and ServiceNow are Shaping the Future
AI-driven workflows will elevate your enterprise. Let's see them in action through a few examples: IT requests, customer inquiries, and employee...
Josh Barrow
Aug 21, 2024
ServiceNow
ServiceNow Solidifies Leadership in Technology Workflow: A Reaction to Gartner's 2023 Market Share Reports
ServiceNow is ahead of the competition, and it comes down to their AI approach.
Vicky Papa
Aug 14, 2024
Digital Transformation
People, Process, THEN Technology: The Secret to Pragmatic Digital Transformation
New technology won't reach its fullest potential without updated processes and a prepared, informed team. That's where we come in.
Alec Zeidler
Aug 13, 2024
ServiceNow
Michael vs. Toby: ServiceNow HRSD AI Tools to the Rescue
Can't these two just work it out? Maybe with the help of Now Assist for HR Service Delivery.
Lola Daley
Aug 7, 2024
ServiceNow
Defining a Prescriptive Approach for ServiceNow AI
ServiceNow AI products offer a new world of possibility - we can help you navigate it with a carefully prescribed AI maturity model for your...
Ellen Daley
Aug 6, 2024
ServiceNow Partners
Top 10 ServiceNow Features You Might Be Overlooking
We are going to share our tips on how to get the most out of 10 important ServiceNow features, from the Flow Designer to the ITOM Health Dashboard.
Josh Barrow
Aug 1, 2024
AI
AI Takes the Podium: The Cutting Edge Tech Behind the Olympics
AI is enhancing the Olympics for fans and athletes alike.
Vicky Papa
Jul 31, 2024
Perspectives on Security in HRSD: COE Security Policies
Here's our insight into how you can utilize ServiceNow to further your company's intra-HR security standards.
James Hamilton
Jul 25, 2024
AI
AI Literacy: Your Organization's Imperative as You Conquer the Future
Organizations starting their AI journey can create ethical safeguards by establishing a foundation of knowledge.
Marci Parker
Jul 18, 2024
AI
ServiceNow AI: Exponential Promise for your Organization
We'll let you in on the best practices for coupling ServiceNow's Now Assist and Knowledge Management.
Ellen Daley
Jul 16, 2024
ServiceNow Partners
Supercharging Your ServiceNow Investment with Astrica’s Value Amplification Clinic
Let's explore how our Value Amplification Clinic can unlock the full potential of your platform quickly and efficiently...
Josh Barrow
Jul 10, 2024
ServiceNow Partners
Attaining a more peaceful summer vacation with ServiceNow delegation
Trying to enjoy a sunny beach vacay but your office worries are making the sky look gray? ServiceNow's delegation tools will chase the clouds away.
James Hamilton
Jul 9, 2024
ServiceNow Partners
Embracing a Partner Mentality in the Services Industry: Show up and give a sh** more than anyone else.
The distinction between a partner mentality and a vendor mentality can make all the difference in client relationships and business outcomes.
Alec Zeidler
Jul 2, 2024
ServiceNow
Wired for Success: How Hyper-Automation and Digital Innovation are Reshaping Consumer Goods Manufacturing
Looking at Opportunities, Challenges and Solutions to digital Consumer Packaged Goods Manufacturing
Marci Parker
Jun 27, 2024
ServiceNow
Have you heard the ServiceNow SPM Buzz?
The buzz is out! Strategic Portfolio Management is ServiceNow's latest market leader.
Vicky Papa
Jun 25, 2024
ServiceNow
Sun, Sand, and ServiceNow: Leveraging ServiceNow for a Productive Summer
Here are 8 ways ServiceNow has you covered this summer, from streamlining time-off requests to managing increased customer service demands.
Josh Barrow
Jun 20, 2024
ServiceNow
A Real One-Stop For All Employee Needs
Ever dreamt of having everything you ever wanted all in one place? ServiceNow makes this a reality.
Ellen Daley
Jun 19, 2024
ServiceNow Partners
The Power of Partnership: Better Together with ServiceNow
ServiceNow is great. And it's even better with Astrica.
Alec Zeidler
Jun 13, 2024
ServiceNow
My Journey from Corporate Giants to Startup Ventures
Perspectives on working for a Startup Company
Marci Parker
Jun 11, 2024
ServiceNow
Transforming Business Operations with ServiceNow: Beyond ITSM with Astrica
Let's explore how Astrica helps businesses implement ServiceNow and harness AI tools to revolutionize Human Resources, Finance & Supply Chain, and...
Josh Barrow
Jun 6, 2024
ServiceNow
Small Delights In Life: UX in the Public Sector
Who knew the US Postal Service (USPS) could be the source of daily joy? Enter the USPS Daily Digest—a service that’s transforming our mailboxes into...
Vicky Papa
Jun 4, 2024
ServiceNow
Solving Problems with ServiceNow
Maximizing Efficiency and Innovation: Leveraging Technology in Business Operations using ServiceNow
Alec Zeidler
May 30, 2024
ServiceNow
Say it with me: “These folks need ServiceNow!”
Embracing Digital Transformation: How ServiceNow Revolutionizes Public Sector Operations
Marci Parker
May 28, 2024
ServiceNow
ServiceNow in Healthcare and Life Sciences: A Dual Perspective
Case studies of healthcare and life science organizations using ServiceNow to advance automation and value.
Josh Barrow
May 21, 2024
ServiceNow
Unlocking Innovation - Knowledge24 Wrap-Up
A wrap up of Knowledge24 with GenAI, Leading Through Change, Diversity, and Vegas insights
Vicky Papa
May 15, 2024
ServiceNow
ServiceNow Knowledge 24: A First Timer's POV
Peppered with some surf lingo, check out Alec's perspective on the gnarly experience from attending ServiceNow's Knowledge conference
Alec Zeidler
May 14, 2024
ServiceNow
Human Touch in Tech Insights from K24
Observations about ServiceNow and AI and Digital Transformation Journey
Marci Parker
May 13, 2024
ServiceNow
Power to the People! Have your ServiceNow rollout’s success secured!
You want to change how everyone works? In the words of Elle Woods in Legally Blonde - "What, like its hard?" Here's your five tips to success!
Ellen Daley
Apr 26, 2024
ServiceNow
Running the ServiceNow Marathon: Value Amplification with Astrica
It's marathon season and a perfect analogy for how enterprises approach their ServiceNow journey. Finding a partner to run with you makes the journey...
Josh Barrow
Apr 19, 2024
ServiceNow
Digital Transformation Leader Victoria Papa Joins Astrica as CEO
Papa to helm team of industry vets launching ServiceNow partner to speed AI-driven innovation
Josh Barrow
Apr 16, 2024
ServiceNow
Revolutionize Enterprise Solutions with AI Integration
ServiceNow pioneering the integration of AI and ServiceManagement
Josh Barrow
Apr 4, 2024
ServiceNow
Revolutionizing Public Service
A clear path towards a more engaged, efficient, and trustworthy government. What's involved and how we get there.
Ellen Daley
Apr 2, 2024
ServiceNow
Creating the World's Finest Team: Synergy of ServiceNow and Workday
When fighting crime and tackling challenges are too big for either one of them to handle alone...
Josh Barrow
Mar 26, 2024
ServiceNow
Patient Experience, A Different Perspective
We should listen to our animals. They give the best perspectives on life, priorities, and ServiceNow.
Ellen Daley
Mar 21, 2024
Digital Transformation
Essential Governance Guide
This blog provides a foundational understanding of why governance is critical for ServiceNow implementations.
Marci Parker
Mar 20, 2024
ServiceNow
Maximize ServiceNow ROI
ServiceNow isn’t merely a platform; it’s a catalyst for positive change within your organization. By following these strategies, you’ll not only...
Josh Barrow
Mar 12, 2024
ServiceNow
Why I am Passionate about ServiceNow
Your time is precious. Spend it on things you find worthwhile.
Ellen Daley
Mar 7, 2024
Digital Transformation
Transform Healthcare Operations
Four examples of how ServiceNow has help elevate Healthcare Operations
Josh Barrow
Feb 28, 2024
Financial Services
A New Era of Efficiency and Customer Satisfaction for Regional Banks & Credit Unions
Winning in the war for Customer Deposits
Ellen Daley
Feb 22, 2024
Step in to the future with Astrica!
Focused on ServiceNow, Astrica is ready for your journey!
Ellen Daley
Feb 14, 2024
Webinar
On-demand webinar: Real Talk for 2024: ServiceNow's Biggest Investment
Webinar where we teamed up with industry trailblazers to unravel our "Real Talk for 2024: ServiceNow's Biggest Investment."
Marci Parker
Feb 13, 2024
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